Our Policies

Cancellations
Please contact us at support@mojariflake.com if you wish to cancel your order. If we have not started dispatching your item we will cancel your order and refund the charges.

Returns
If you have concerns about your unused Mojari Flake product and you are contemplating a return, please contact us at support@mojariflake.com so we can try to help out any way we can.  If you would like to return your unused item(excluding embossed cases), we offer a 15 day return policy from the original date of purchase.  We are unable to offer refunds for cases with embossed names/messages or special orders.  Customers returning product will be responsible for shipping costs.  We will gladly refund your original purchase payment, minus original shipping costs.  We are not responsible for lost returns and encourage you to obtain a tracking number from your shipping carrier.  Please check our return policy for further instructions on returning the unused product.

Warranty/Disclaimers
Each Mojari Flake product is handcrafted using leather, durable fabric, and quality material, which will vary slightly in appearance with each case.  When treated with care, the Mojari Flake product will withstand a great deal of use; however, over time the materials used in the construction of the products will show wear.  We stand by our quality products and offer a 15 day warranty period from the original shipping date for manufacturing defects.  If you believe your handcrafted product is defective, please contact us at support@mojariflake.com to address the issue.

Privacy
Mojari Flake views the protection of user’s privacy as a very important community principle. We clearly understand that you and the personal information provided by you is one of the most important assets to the Company.We store and process the information provided by you in computers located in India that are protected by physical as well as reasonable technological security measures and procedures in compliance with the provisions of the Information Technology Act, 2000 and rules made thereunder. To check our privacy protection and disclosure policy please refer our privacy policy here.